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frequently asked questions

How long does my order take to be delivered?

We use Royal Mail tracked 24 and 48 to send out our parcels, standard shipping is 2-3 working days

What courier do you use for deliveries?

We use Royal Mail tracked 24 and 48 service

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Can I collect from a local store?

You can dm us to arrange collection

Do you deliver on Weekend?

we have collections from Monday-Friday tracked 24 orders will be delivered on Saturday

Can you confirm you have received my return?

We aim to process returns within 3-5 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 3-5 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

Who pays for return postage?

Return postage need to be arranged by the customer unless the item is damaged pr faulty, contact us within 48 hours if the items are damaged or faulty